Air India is at the receiving end again after a two-minute video went viral, that shows staff refusing entry to passengers with valid tickets, because they reached 55 minutes before the flight departure, instead of 60 minutes. The video shot by a passenger shows the passengers and AI staff engaged in an argument. The passengers seen begging and pleading with the staff claimed they had received an SMS saying they needed to arrive at the airport 45 minutes before departure. One woman was in tears and begged to be allowed to check in, and one passenger's mother was said to be in an ICU fighting for her life. The video has been viewed over 700,000 times and shared almost 17,000 times.