As a result Air India was directed to pay Rs.100,000 by the apex consumer commission, as compensation for serving the passenger stale food. The National Consumer Disputes Redressal Commission dismissed the petition filed by the airline in 2015, saying the nature of deficiency in service could have affected the health of many passengers.
Taking this into account they did not find any fault with the order of the State Commission enhancing the compensation to Rs.1 lakh, while also upholding an award of Rs.10,000 as litigation costs by the district forum.
According to the complaint filed by Ms Pahade, she claimed she also found a strand of hair in her rice bowl, and described the bad state of curd as ‘green as a cherry’.
Air India contended that the enhancement of compensation was not justified as it was disproportionate to the deficiency in service alleged by the complainant. The bench dismissed the contention and upheld the commission’s order that said a passenger travelling with a reputed airline expects minimum courtesy and proper, safe food.
Air India had fined the caterer Rs.20,000 for the stale food on board.